This is a great, strong backpack, more rigid than it appeared in some pictures (which is good, as it helps it keep its shape). The top pocket has a soft lining. Inside the main area, there are five pockets: two small ones at the front in the bottom part, above those a zippered mesh pocket, one on the side for a power bank, and one on the back for documents. The fit is excellent, and the backpack isn't heavy; the padding is very effective. Even though I'm not tall, the backpack doesn't look oversized. Shipping was even quicker than promised. I'm very happy with the product and the company, and this isn't my first purchase from them.