The order was placed on May 3rd and received on the 13th, in just 9 days (13 days earlier than expected!). No communication with the seller was needed. The item arrived in its box, intact, and I'm eager to try it. It has a wonderful smell! Well, I can't wait to try it, so here are my before and after photos. Absorption is very good and fast, easy to apply and glide over the skin (it's a little gel-like, it can be massaged well). My skin is left soft, hydrated, nourished, much firmer; after 5 minutes the wrinkles are less visible, as if erased. Very happy, thank you seller!!