About Taxs
1. Buyers are responsible for paying tax involved, such as import tax, VAT, etc.
2. If you have special requirement, please leave a message to us when you make order.
3. Due to the tax problem, buyer refuse to receive the goods, buyer need to responsible for the freight back and forth. Thank you for you cooperation.
About Payment
1. We prefer payment through ESCROW which is security way for you.
2. Pls make sure the shipping address, zip code and tel-number are correct before payment.
3. The buyers are responsible for all additional custom fees, brokerage fees, duties and taxes for importation into your country.
4. We also can accept the payment by Paypal if you think Paypal is convenient for you to order.
5. Welcome to contact us by chat tool directly or leave a message if you order in bulk.
6. Refund will be done by ESCROW on aliexpress or by Paypal.
About Delivery
1.We will send it to the buyer's address specified on the express. Please check your phone number / address / city / zip code to make sure it matches your shipping address.
2. We can't control the delivery time because it's handled by a third-party service. If the package fails to arrive within the expected time, please contact us, we will extend the delivery date before there is a dispute, and will try our best to help you hurry up.
3.Usually, we will deliver goods free of charge at a faster speed, such as DHL, EMS, FedEx, our express train, etc., depending on different countries and regions. But for those remote areas, we have to deliver goods free of charge by registered mail, which will be slow for bitexpress, DHL, FedEx, or you can also increase the extra remote cost. Thank you for your understanding. All goods will be packed to ensure that they arrive in good condition.
About Warranty
1.We support 1 years warranty service, is a completely reliable, professional technical team.
2.In case of non-human damage and quality problems of Mini PC (except the burning of main board),the buyer can return the main board or accessories. Within 30 days, we will repair / replace Mini PC or components (including ram, hard disk, main board and other accessories) for free. After 30 days, we will repair Mini PC or Mini PC components (including ram, hard disk, main board and other accessories) for free.
3. After one year, if you want to buy memory, hard disk, accessories, etc., the express fee shall be borne by the buyer.
4. Within 30 days, we accept the return (the buyer shall bear all the freight, if it is the quality problem of the machine itself, we shall bear all the freight).
5. From the date when the buyer receives the goods.
Feedback
1. We maintain high standards of excellence and strive for 100% customer satisfaction!
2. If you are satisfied with them, please lease 5 star positive feedback
3. Negative feedback or low DSR does no resolve any underlying issues. If you have a problem, please contact us via email firstly and give us the opportunity to reasonably rectify in a reasonable amount of time. We will try to respond ASAP, and we are always willing to work things out.
4. For some uncontrollable factors, the item may be damaged during shipping. If you receive a broken item, please contact us first, we will investigate and replace, if you have any other questions please email us. we will respond within24 hours or less.
