Refund policy for goods and money

If you are not satisfied with purchases on Hitno Marketplace, you can return them and receive money back by doing a simple procedure described in this Product and Money Refund Policy.

1. How do I make a refund?

Open a refund/refund request, select the Refund and Refund solution and wait for confirmation
After agreeing on your request, pack the product carefully to make sure that it will not damaged during transportation
Check the return address on the "Refund/Refund Details" page or specify it in support (usually you can You will need to pay for the return of goods to China, except for goods with free refund)
Sending goods by mail with traceable logistics
Send the tracking number and logistics information to the system in a timely manner when it is necessary
Wait patiently for the receipt of the goods (usually it does not take more than 30 calendar days for receipt and verification)
The refund will be made after confirmation of the warehouse inspection

2. What is the free refund service?

Items that are with free return items can be sent back within 10 days after receiving the order

Click on the order you want to return
Click on "Refund/Refund"
Select the reason for the refund
Upload photos/videos and describe the problem if necessary
Confirm and send

After receiving and verifying your returned item(s),we will refund your money as soon as possible

3. The product I received does not match the description. What can I do?

Please check the item carefully after receiving it

If you are not satisfied with the product you received, you can contact support in any way available in a way and explain the situation in detail.
After that, you can make a return of the product if the order is made with a free refund service, You can send the product back within 10 days after receiving the order.

4. Who will pay the return shipping cost of this free refund?

As for the fee for the return delivery of goods with a free return label:

1. Some products have the possibility of a free refund, you can Send it back within 10 days after confirmation of receipt.
2. And your first refund for each main order is free. For subsequent refunds The same order may be charged for shipping.
3. In addition, you can always check with the support to make sure, whether this delivery is free or not.

5. How long can I make a refund?

The refund can be made within 30 days after receiving the order or within 10 days After receiving the order, provided that the item is with a "Free refund"

6. Which categories of goods are not subject to physical return (non-refundable)?

Some items are non-refundable. Among them are perishable goods, digital goods, underwear underwear and goods that are unsafe for return.

Other

Any product that does not have a serial number or UPC
Fresh and grocery products
Products with special delivery restrictions
Live insects
Some jewelry orders
Some personal hygiene orders
Customized Products
The product has traces of use
The product is a special product that includes: mysterious boxes, branded boxes or surprise boxes.

7. Who will pay the return shipping cost if I paid for the return of the item?

As for the fee for the return delivery of goods that do NOT have a free refund:

In some cases, the return label will not be available or will not be created (you will see the "Send items for Return" guide on the refund request page). Please, First pay the shipping cost before returning the item and enter the number log in to the system before the countdown time expires.
After your parcel has been successfully received and passed the warehouse inspection, the system will refund you the money for the order.
Please contact us and provide a receipt for pay the cost of return shipping, and we will be able to refund your money with a coupon

8. How can I return my item if there is no free return service?

If you have submitted a refund request, please review the following steps to complete a refund.

Pack the item(s) carefully
Find a convenient post office and take the returned parcel, paying first, Please, the cost of the return shipment.
Enter the correct track number that you returned in the system during the countdown, shown on the page. Please note that the absence of a track number may affect the warehouse's ability to process your return.
After sending the parcel back, wait for the results of the logistics transit and warehouse inspection of the condition of the returned goods.
You will receive a refund based on the results of the verification.
Contact us and provide a receipt for the refund, so that we will refund you the cost of return shipping using a coupon.