1. LED projectors, During transportation, Usually one or two dust from the exhaust port into projector, This is a phenomenon often happens, it's not the quality problem of the machine itself. some dust may stick to the lens, a little dust will not affect the projection. if have black spot in image, use Non-dust cloth wipe the lens may help. Ethyl alcohol is prohibited to use in this occasion. The customer can check our FAQ link to clear it.

2. All LED projectors, Usually higher brightness means higher noise, Buyer can try to change a Low-power fan, but it will reduce the brightness and heat dissipation, We don't accept this kind of dispute.

3. About the focusing problem of projector. It is affected by many factors.Distance is the main reason, please adjust the best projection distance, so that you have a best viewing experience. Projector performance reason(LED, DLP, Laser...),Cheaper the price, the more likely fuzzy corners, so pls choose expensive projectors if you want a perfect performance.

4. Pls do not update the firmware by yourself. If you want to update, pls contact us firstly.

About Shipping

1. U sually process orders in the next 24 hours after paid, it is better you'll check emails during this time if we have other information needed from you.

2. Remote area fee excluded, for addresses listed in the Remote areas on DHL/FedEx website, will be charged the extra US $35.

3. Most countries need pay tax ship via DHL/FedEx/Aramex..., When arrived, the shipping company will call recipient, it can't contact with the buyer, or buyer refuse to pay the tax within the deadline, the parcel will automatically be destroyed or returned, the buyer should pay all loss.

About Delivery

1. We have tested your goods carefully and all the goods are inspected, We are very strict packaging to prevent damage in transportation. The official damage proof document should be requested for damaged or stolen empty parcel especially the claim request paper.

2. Tax is a complex issue, it depends on the country of the customer. Some countries have few restrictions and no taxes. Other countries are extremely restrictive and have high taxes. You can research what the policy and practices are in your country,we don't bear the tax.

About us

Dear customers, our company has been selling cross-border products since 2013. We have a professional team. No matter what problems you encounter in the purchase process, you can contact me by sending a message. Due to jet lag, I can't reply to your information in time, but I can guarantee that I will deal with things for you within 24 hours. Please be patient and give me time to solve the problems, Then I will give you a satisfactory answer.

In addition, after you receive the package, please contact me if there are any product problems such as missing delivery or damaged products, and I will certainly solve these problems.

Finally, if you are satisfied with our products, please give us a 5-star feedback. Your feedback is our motivation for progress.

Best wishes.