1. Please must read user manual before use this camera.

2. When you receive the camera, please firstly use the included micro USB cable to charge the camera for about 3 hours to ensure that the camera is fully charged.

3. The camera must use U3 or higher micro SD card.

(a) Under the situation of the memory card’s format is not compatible with the camera,

(b) the camera will sound “Please hold on the Photo button to format the memory card”,

(c) please press the photo button for 5 seconds after the prompt tone,

(d) the camera will format the Micro SD card automatically.

(e) After the formatting is finished, the camera will sound “Format complete”.

PLEASE NOTE: Before SD card formated complete, camera can't take photo, can't record video and can't turn on wifi.

4. Poor lighting will affect the shooting effect, please use this camera with sufficient light.

5. Automatic segmentation every 5 minutes when recording video with 4K / 2.7K resolution; Automatic segmentation every 20 minutes when recording below 1080P (including 720P / 480P). Please refer to DJI and Gpro action cameras.

6. WIFI cannot be turned on when the battery is low (15% -20%).

7. If the camera cannot be turned off, please open the micro SD card slot cover and press "RST" hole to reset the unit.

8. Anti Shake function only work at up and down moving. You will find video unstable if you shake your head left and right.

9.PLEASE CONTACT US FIRST if you have any problem when you use this camera, we will do our best to help you.

Shipping

Free shipping to most countries.

We will ship your goods within 3 business days following payment.

Orders placed after 1 PM US WST Monday - Friday or by weekends, will be processed for shipping the next business day.

Prices include shipping cost, unless your address is in remote area and you choose express shipping method, such as DHL, then you will need to pay remote delivery fee.

Taxes

Q: How to replace the internal battery?
A: Please send the product back to us and we will replace the battery for you for free.
Please note: Due to the complicated structure of the camera, only professional technicians can replace the internal battery.

Q: Can I wear this vlog camera for surfing?
A: This camera is suitable for outdoor sports such as cycling, hiking, etc.
But it is not suitable for extreme sports such as surfing, skiing, skydiving, etc.

Q: What SD card should i use?
A: U3 micro SD card with storage capacity of 32GB or above.

Q: Why the videos recored by this camera was cut into segments every 5 minutes?
A: It is a file system limitation, which don't allow more than 4gb file sizes.                                                                                                                   so the camera will automatically create multiple clips with like 3.5-3.9gb sizes. A lot of cameras do that, not just EP7.

Q: Can i use this camcorder without APP and internet?
A: Yes, you can take picture and recording video without APP and phone, because the camcorder body has physical buttons.

Q: What is the difference between ORDRO EP7 and Gopro action camera?
A: If you have a GoPro, you need to wear it on your wrist or Gopro helmet bracket, it is non-first perspective.
But ORDRO EP7 has unique first-view design, what you record is what you see.

Q: Does it work at sub-zero temperatures?
A: Normal working temperature of ordro ep7 is minus 15 degrees to +40 degrees.

Q: Why video is not smooth?
A: 4K video must be displayed on device which has 4k resolution, such as 4k computer or 4k TV. If you shoot video at 4k@60fps or above, you must  play video on 8K device. And if the device hardware configuration is too low, video will freeze during playback.