We will reply to your enquiries as immediately as possible. However, please note that we have 12-16 hours time difference with Western Europe and a 8 hours time difference with U.S.A. Therefore, we promise that we will do our best to answer your emails within 24 hours.   If you are not happy with the products or service from us, please DO Contact Us and give us an opportunity to correct it before leaving  neutral or negative feedback.      I ship the item by EMS shipping , you can use the track number I provide to you, to watch the process of shiping. Normally, it will take 8-30 working days for you to get the item.  INTERNATIONAL BUYERS - PLEASE NOTE:  In order to smooth the rapid delivery of your goods, we hope you canprovide a phone number.  Thanks for bidding. Good Luck!