Since 2005, Fucare has been engaged in the design and production of e-bike systems and accessories.
In 2023, we launched the Gemini dual battery e-bike series, which is the embodiment of our company's craftsmanship and holds several patents.
FUCARE WARRANTY POLICY
Fucare covers all defects in material and workmanship from the date of receipt. In the event a defect covered by this Warranty Policy occurs, Fucare will repair or replace your product in accordance with the terms of this Warranty Policy. This Warranty Policy only applicable to product problems caused by non-human or force majeure factors, applies to the Fucare products in the following ways:
Main Parts--1 year
Controller
Motor
Frame
Battery
Charger
Other Components--90 days
Saddle
Brakes
Taillight & Headlight
Note: Consumable items and the damage caused by man-made and are not covered by the warranty. (The battery capacity decay is subject to the test capacity of machine, not the decay of the total ridingodometers.)
HOW CAN I GET MY WARRANTY?
Please contact us with the following information:
1. Purchase Site
2. Order Number
3. Serial Number of the bike/scooter
4. Photos/videos and a short description of the problem
Please retain your proof of purchase for reference when making enquiries on this warranty.
CONTACT US
Customer Service Email: fucare@fucarebike.com
Customer Service WhatsApp: +86 15222880607
