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about payment questions
Aliexpress will check your credit card, and it will take about 24 hours. Buyer who has no buying record, please carefully check your card information, sometimes aliexpress need you to verify it, then the payment could go through successfully.
about shipment
When you place the order, please make sure the shipping information is right. Most of the shoes need to customize, it usually takes 4-8 days to customize well, as soon as the shoes are prepared well, we will send out and tell you the tracking number. Shippment will be extended on Chinese Holidays. We don't accept urgent orders. Our cooperate shipping ways include DHL, EMS, E-EMS, epacket, China post air mail and PostNL. The more faster way is more expensive. Please choose your wanted shipping way. If some country does not fit the shipping way you choose, we will help send by the other way, and leave you message under your order information, please pay attention to it.
The customs fee depends on your local customs policy. If you need us to write your wanted value on the package, please leave message when you place the order. If no message left, we will arrange shipping your order with some value lower than your order price on your package to avoid the customs fee. Sometimes it works, some times it doesn't. Please understand. If you need invoice for the customs clearance, just feel free to contact us.
We do our best to serve every client. If any quality problem of the items you get, please don't worry, we could accept the return and exchange. Please keep it with original new condtions for the exchange or refund within 5 days when you get the order. As soon as we get the returned shoes, we will help exchange or refund.