You can contact us in the following ways:
E-mail: ae3@insneon.com
Telphone: + 8618589252597(Whatsapp & Wechat)
We will reply within 12 hours
Default black acrylic, white light!
(Please note or contact us if you need other luminous colors)

Product name :3D Luminous Character

White light, warm white light
(If you need other light colors, please contact us, no remarks Default white light)

Size: 12.5cm 6inch，15cm 8inch，20cm 10inch，25cm 12inch，30cm 14inch

Transformer: AC input 110V-240V, DC output 12V

LED strip :IPX4 waterproof LED strip, CE/ROHS certified, suitable for outdoor use

Service life: 100,000 hours (5-10 years)

Energy saving and environmental protection: light controller and timer can be used

Packaging engineering includes:

Letter number/LED;

1 transformer;

(We will provide one transformer with appropriate power according to the number of room numbers.

If you need others, please contact us to order.)

2 meter extension cord (If you think it is short, measure your wall and note the length of the extension

cord.

Over 2 meters, $1 / meter);

Installation holes are shown as 1:1.

Mounting accessories: Screws (Metal mounting brackets are charged at $1 per number/letter, please

contact us if necessary)

Please note:

Once a custom service order is placed, no refund is supported.

PVC panel not included.

About the installation question, because each installation environment is different.

Therefore,

if you encounter any problems during the installation process, please feel free to contact customer

service. We're gonna help you figure this out.

Product

Q&A

1.How to contact you if I have special
requirement?
Our factory support customization, you could leave us messages online, or by email ae3@insneon.com, or +8618589252597(Whats app & We chat).
2. How long to get the sign?
Our factory have the best lead time, 1-15days for production, then 10-25 days for free shipping. If need expedited shipping(3-7 days),please consult us the extra freight cost.
3.What’s the warranty?
Our LED Luminous character are made of high quality LED and materials, we provide 2 years’ warranty. During the warranty time, if any quality problem we will fix it or even replace for you free.
4.If accept return or cancellation after order?
All our Luminous character are made to order, it can’t be canceled or return after order. Kindly please make sure the package its without broken before sign the collection, otherwise please complaint with courier face to face so that the express ,company make the compensation.
5.If I order again, or introduce to friends, can I have bonus?
Yes, if you order again, or if you introduce to friends, both of you and your friends could get bonus.
6.If we have installation or colors queries, how to contact you?
Colors maybe a little difference as the camera and display issue. Any installation or other queries, welcome to leave us online messages at any time, or contact us via email ae3@insneon.com, or contact usby +8618589252597(Whats app & We chat).